Held desk outsourcing means a fast, responsive service. Find Level 1, 2 and 3 IT staff offshore to expertly handle client issues.
No matter how small or large your IT business, your success hinges on delivering exceptional customer service and support. Having a strong, reliable support team on the front line is essential. At Staff Domain, we can help you with help desk outsourcing. From helping you outsource System Administration, to recruiting full time highly qualified support staff for your IT support team. Find highly qualified, professionals across level 1, level 2, and level 3 support to expertly handle clients and their technical enquiries.
Level 1
Find Level 1 IT Support staff to cover basic tech-related enquiries and provide excellent customer service. Professionals in the Philippines and South Africaour global markets have high levels of English proficiency, and will be able to provide friendly, effective advice to clients or escalate issues as necessary.
Level 2
With typically two to five years’ experience, these professionals have greater technical know-how than the first level of support. We can help you find candidates well versed in issues related to computer hardware, software, or any other applications specific to your business.
Level 3
When hardware or software issues are not resolved by the first two tiers of technical support, they are escalated senior level 3 staff. This level of support staff will liaise with local vendors like Cisco or Microsoft for problems which could not otherwise be solved. Find expert and seasoned tech personnel with more intimate familiarity with these systems.
The staff will be solely dedicated to your business, working out of our state-of-the-art offices. All the desk space, hardware, software, telecommunications, security, and privacy your staff need to thrive is included in our end-to-end service. Our facilities are equipped with top-tier computer systems, advanced internet and telephony infrastructure, and the latest software and tools so staff can work efficiently and effectively.
With your local and offshore teams hard at work, we’ll focus on the day-to-day details. Our team will cover total management of compliance, HR, and payroll processing. As well drive ongoing staff engagement through regular fun social activities and professional development initiatives.
Having a team in a different time zone enables you to follow the sun. That is, you can offer 24/7/365 customer support. Hire staff working hours opposite to yours thanks to this advantage and wake up to tickets resolved. With this support, you’ll be able to service clients with more responsiveness, and your local team won’t have to catch up on work from the night before.
Customers expect an exceptional experience from start to finish. One of the greatest advantages of outsourcing help desk services, is the ability to drive higher levels of customer satisfaction. Customers who are assisted swiftly and effectively at first call, are more likely to become loyal users of your services or products.
IT support is a rapid and demanding role. If your local support team are under workload stress, it’s time to get them help. With offshore outsourcing, you can find highly qualified staff at a fraction of local costs. Help your local team find better work-life balance, and more time for high-value work.
Having a team in a different time zone enables you to follow the sun. That is, you can offer 24/7/365 customer support. Hire staff working hours opposite to yours thanks to this advantage and wake up to tickets resolved. With this support, you’ll be able to service clients with more responsiveness, and your local team won’t have to catch up on work from the night before.
Customers expect an exceptional experience from start to finish. One of the greatest advantages of outsourcing help desk services, is the ability to drive higher levels of customer satisfaction. Customers who are assisted swiftly and effectively at first call, are more likely to become loyal users of your services or products.
IT support is a rapid and demanding role. If your local support team are under workload stress, it’s time to get them help. With offshore outsourcing, you can find highly qualified staff at a fraction of local costs. Help your local team find better work-life balance, and more time for high-value work.
Your level 1, 2 and 3 IT support staff will be able to support your IT team with a large range of issues depending on their experience and levels of expertise. We’ll work closely with you to find candidates suited to your requirements. Just some of the tasks they can assist with include:
We make business growth seamless.
Build your dream team with custom requirement.
Onboard staff effortlessly with our research-backed process.
Boost productivity by using our state-of-the-art facilities.
Drive staff tenure with fun social events and great benefits.
Manage staff stress free with 100% compliance, payroll, and HR support.
Rest easy with fixed, transparent pricing – and no hidden fees.
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