UPDATED July 23, 2024: Offshoring once had a reputation for cheap salaries and poor work conditions. So, it is no wonder many people want to know what the working conditions are like before they venture into offshore outsourcing.
Showing an interest in this helps to impress upon the industry just how important workplace standards are. It will help to eradicate the businesses that tout such low salaries and subpar work conditions.
Staff Domain is proud to have built world-class offices in the Philippines and South Africa and cultivated workplace standards that reflect the corporate work environment you would expect in Australia or the United States. This is important to us ethically and commercially as we know that the best people want to work for the best companies.
Here is how we have cultivated a strong culture and optimised workplace conditions in our workspaces.
We have world-class head offices for our employees in Johannesburg, South Africa and Manila, Philippines. Our office workplace in Manila was even designed and developed by the development company behind Google’s Manila offices. We also have a satellite office in Alabang, Philippines for staff living in the South to help them combat long commute times.
We firmly believe the best talent wants the best work environment. The unfortunate reality is that there are unethical BPOs out there. They take advantage of their staff and expect them to work in crowded offices, equipping them with trestle tables posing as “office desks.” This is far from ethical – let alone adequate.
At Staff Domain, every one of our offices has spacious workstations with large desks, double monitors, and ergonomic chairs. Conference rooms are available for use when staff need to collaborate, or if they have an important meeting. We have invested in creating relaxation and recreational areas in our office because everyone needs a chance to unwind or have fun. This includes gaming areas, well-stocked kitchens, and big-screen TVs for those sports matches or news they do not want to miss.
At Staff Domain, we only use cutting-edge technologies. We equip our employees with top-tier equipment from reputable and leading brands like DELL, Datto, Apple, NEC, and Samsung. Our employees utilise all-in-one, space-saving desktop computers equipped with large dual monitors for optimum productivity.
A fair wage is a given. We believe employees deserve to be appreciated and equally rewarded for being great at what they do. We have conducted market research, looked at local market employment standards, and consulted with lawyers to ensure we operate ethically. We continue to work with local HR experts in South Africa and the Philippines to ensure we meet, and in many cases – exceed the standards in the professional services space. We are proud to generally pay significantly higher rates than any other company would for the same role in that local market. Clients are also welcome to further reward their staff as they see fit.
Employee benefits
We offer a range of benefits to attract top talent and keep employees happy, healthy, and loyal. Whereas the standard practice in Manila, for example, is to provide healthcare for staff after a period of employment, we do things differently. Our pay packages include health insurance for staff from day one – for them PLUS for a loved one. We run regular social events, team-building trips, and wellbeing workshops. And most importantly, we are committed to the continuous growth and development of staff. We offer paid and in-house training, bonus incentives, and more.
One of the greatest differentiators between offshoring providers is working conditions. You do not want a partner that treats your offshore staff any differently than how you would treat your local staff. Understanding what providers offer is key to outsourcing ethically, and ensuring you have access to the best talent.
Staff Domain provides modern, ergonomic office workplace environments that promote productivity and comfort. Our facilities feature roomy workspaces, comfortable chairs, and cutting-edge equipment to help you complete your everyday activities efficiently.
Yes, Staff Domain accepts flexible working arrangements, including remote work alternatives. We provide the required technology and infrastructure for remote collaboration and productivity.
Workplace safety and security are important objectives for Staff Domain. We follow strict protocols and laws to ensure the safety of all personnel. This involves routine safety inspections, emergency preparedness plans, and adherence to local health and safety regulations.
Staff Domain promotes a good and inclusive office workplace culture based on respect, collaboration, and creativity. We appreciate diversity and encourage a friendly workplace in which everyone’s voice is heard and acknowledged.
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