Recruitment process outsourcing providers should prioritise open lines of communication and transparent dialogue at every stage of the recruitment process. This includes regular updates on candidate progress, timely responses to inquiries, and proactive communication about any changes or challenges that may arise. Clear communication not only fosters trust and transparency, but also ensures alignment on expectations, goals, and timelines. Assess the agency’s communication practices, responsiveness, and accessibility to determine their commitment to keeping you informed and involved throughout the recruitment journey.