Consumers have become increasingly cautious about sharing their personal information in today’s digital age. With the rise of digital technology, there has been a significant shift in consumer attitude towards data privacy. Now, there is a heightened emphasis on protecting personal information.
Data breaches and cyber threats are on the rise. As such, safeguarding sensitive information is not just a regulatory requirement but a strategic imperative. Having robust data privacy measures can significantly enhance your company’s reputation, foster client confidence, and provide a competitive edge.
For offshore outsourcing businesses, it is crucial to adapt to this change. In this article, we delve into the importance, challenges, and best practices for data privacy and protection in offshoring, and their relevance to your business.
Why data protection matters
A report by Cassie found that customers are overwhelmingly concerned about their privacy and distrustful of how companies use customer data. This highlights that consumer trust levels are generally low and there is hesitancy to share personal information with businesses. This includes information such as their location, age group and gender. While these data are useful in tailoring your products and services, compliance with data privacy regulations is more imperative. Assuring customers that their information is safe and will not be sold to third parties or used in
ways not indicated in any sign-up forms you ask them to fill out will put them at ease.
Offshore outsourcing consumer information safekeeping
Offshore outsourcing presents unique challenges with data privacy and protection. Given the nature of commonly outsourced tasks, offshore companies handle sensitive consumer data such as financial information, social security numbers, payroll and benefits information, and purchase histories to name a few. However, with the right offshoring partner, you can feel confident about your business data’s security. In turn, you can assure your customers that their information is safe, therefore building their trust in your business.
Compliance with industry and territory regulations
Offshore staff are trained in the industry. They comply with country-specific and global standards for data privacy and protection. At Staff Domain, we source professionals that are well-versed in compliances and can begin working for your business right away.
Secure infrastructure
Offshoring saves you the cost of building out secure technology infrastructure. A good provider will already have strict data privacy and protection policies in place, as well as secure technology settings to protect information. For example, during the lockdown, we gave our staff new office computers with restrictions on personal use, access to a secure server, and access to a secure remote desktop connection. This ensures your business data remains in a controlled environment within the organisation.
Employee monitoring
A key method to ensure data security when offshoring is to remotely monitor employee computer activity. By having remote access to an employee’s desktop, emails, and other correspondences, you can monitor compliance with company data privacy and protection protocols. On top of that, this same technology allows you to monitor your offshore team’s productivity.
Interested in improving your data privacy and protection measures through the help of offshoring solutions? Talk to us and find out how offshoring to the Philippines and South Africa can benefit your business.
Staff Domain‘s offshore outsourcing solutions connect your business to a highly experienced global talent pool for game-changing results. Effortlessly manage your offshore workforce with our comprehensive compliance, payroll, and HR support, and benefit from fixed, transparent pricing in your local currency. Contact us today or schedule a meeting with our sales team to quickly source the right offshore team for your business.
