Meet our team of specialists, ready to support you through every step of your offshore outsourcing journey
Justin is an offshore outsourcing industry leader who has helped grow small and medium businesses around the world. He saw an opportunity to transform an industry that was built on “cheap salaries” and poor work conditions and embraced it. He believes positive employee experiences and strong organisational culture are imperative for healthy organisations.
He built Staff Domain on this ethos, an offshore outsourcing company that offers a brilliant workplace, career opportunities and a positive, world class employee experience. The Staff Domain culture is behind its ability to attract and retain top talent in the Philippines and South Africa for their small and medium business clients.
Since establishing the business in 2017, Justin has led it to unprecedented growth with multiple offices around the world and hundreds of staff. The master of problem solving and poster boy for ‘stay calm’, he led his team through COVID lockdowns, setting up his team to work from home in some incredibly remote parts of Manila in just one day with zero down time for his staff – and clients.
Justin is a true global citizen regularly traveling between Las Vegas, Sydney, The Philippines and South Africa. He now calls Slovenia home.
Ben makes bean-counting seem like the most exciting profession in the world. His passion for finance is infectious and his insight is invaluable.
A management accountant with 30 years of experience, Ben has worked for leading Australian brands in-house, as well as in his small practice. Ben brings small to medium businesses an exceptional perspective when it comes to growing with offshoring. Not only as a business owner but as a management accountant who has helped small to medium businesses grow for many years.
Ben works with clients to calculate and measure where offshoring will have the greatest impact on their business. He assists clients in modeling that demonstrates expected financial results and is a constant source of inspiration and ideas for those who work with him.
Ben is based out of the Staff Domain office in Homebush but frequently travels to Staff Domain’s offshoring offices around the world. When he’s not seeing clients, he is working on Staff Domain’s own growth strategies and financial obligations.
Emerson is an accomplished HR professional with over 14 years of experience. His background spans the BPO and recruitment industry, where he has made his mark as a respected strategic leader. Solutions-oriented and committed to excellence, Emerson has a proven track record in successfully managing organisational change. Time and time again, he’s demonstrated an ability to instil common vision within a group. And ultimately, develop passionate, dynamic teams built on trust and mutual respect. This skillset makes him a great partner for building, leading and scaling successful global teams.
Clara has a rich background in end-to-end recruitment, with over a decade of experience under her belt and an excellent track record. Clara specialises in staffing for offshore outsourcing, recruitment process outsourcing (RPO), client, account and team management, and global recruitment across diverse regions including the US, LATAM, Oceania, Asia, and Europe. Clara has been at the forefront of the recruitment industry, catering to the evolving needs of businesses worldwide. She understands the importance of finding the right talent to drive business success, that's why she leverages a robust network and industry insights to identify top-tier candidates efficiently and effectively. Whether you're a start-up, SME, or multinational corporation, she has the resources and expertise to streamline your recruitment process and help you build high-performing teams.
Joe is a seasoned IT professional with more than a decade of experience in managing all aspects of IT and the teams involved. As the Head of IT & Facilities, Joe lends his technical expertise to ensure all staff are set up with world-class technology. He oversees hardware and software, IT infrastructure, IT asset management, software development, database, and network security. Along with managing the implementation of new technologies.
Ian is a resolute Business Development Manager with over 4 years of experience. His background is in the entertainment and sports industry, where he conceptualised sales and marketing strategies for learning management systems. However, Ian ultimately found his calling in helping SMEs scale their businesses and reach their goals with offshore outsourcing. He is passionate about connecting businesses to seamless and sustainable offshoring solutions, and has helped clients globally access and realise the benefits of remote international staff.
Chris is a seasoned offshore outsourcing industry professional with 13 years of experience working with clients from the UK, US, and the Philippines. His background spans Quality, Operations, Customer Experience and Customer Success. Chris believes that positive employee experiences and strong organizational culture are crucial for success. His democratic leadership style values feedback and promotes two-way communication and continuous learning.
At Staff Domain, Chris is responsible for ensuring client satisfaction -- from initial engagement through onboarding and business-as-usual operations. He focuses on optimising client onboarding processes, enhancing communication strategies, and driving innovation in client success practices. Motivated by making a tangible impact, Chris leverages his expertise to foster strong client relationships and deliver exceptional service to contribute to the company's growth and mission.
Chris’s approach to client success is aligned with Staff Domain’s mission to provide exceptional outsourcing solutions. By maintaining open lines of communication, proactively addressing concerns, and consistently delivering high-quality service, he ensures that client needs are met and expectations are exceeded. His dedication to building long-term partnerships is a testament to his commitment to excellence.
Alfonso is a highly skilled professional with over 10 years of experience in leadership, learning, and organizational development. His expertise lies in driving strategic initiatives, fostering a culture of continuous learning, and enhancing organizational performance.
Alfonso has gained valuable experience working for both local and multinational companies across various business domains and verticals. This has equipped him with a broad understanding of different industries and the ability to adapt to varying organizational cultures and requirements.
Alfonso is adept at identifying areas for improvement, implementing change management strategies, and facilitating smooth transitions. He is proud to have designed and implemented comprehensive training programs that have empowered employees to acquire new skills and enhance their performance throughout his career.
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